Terms & Conditions

Terms and Conditions

1. Inclusions:

Online fare quotes includes relevant Airport parking, road tolls, GST and credit card fee. 

Free meet & greet service for all  airport pick-up.

 

 

2. Waiting time:

30 minutes grace applies to bookings from Melbourne Domestic Airport after landing.

60 minutes grace applies to bookings from Melbourne International Airport after landing.

10 minutes grace applies on all other bookings.

After the grace, waiting time would be charged as $1/minute.

 

 

3. Cancellation Policy and Fee:

Bookings from 8.00am to 10.00pm:

More than 2 hours notice: 10% charge applies

Less than 2 hours notice: 50% Charge applies
Less then 60 minutes notice: full charge applies

 

Bookings from 10.00pm to 8.00am:

Notify before 8:00PM: 10% charge applies
Notify after 8:00PM: 50% charge applies
Notify after 10:00PM: Full charge applies

 

 

4. No Contact:

When we provide a car as requested and no contact (No Show) is made with the passenger, the relevant Full Charge applies.

 

 

5. Payment Methods

Online Booking:
All online bookings require a credit card to confirm the booking. However if you select Luxury Sedan or Premium sedan you can chose to pay direct to driver.

Direct to the Driver:

Only regular travelers can pay in car via credit card, cash or cabcharge. Van and SUV bookings still needs to be prepaid.

If you select Luxury Sedan or Premium sedan you can chose to pay direct to driver.

 

 

6. Credit Card and Cabcharge Fees:

Credit Card payments attract a processing fee (inc gst) as follows:

No surcharge on cash payments.

5% service fee on all in car ESTPOS transactions.

5% service fee for Cabcharge.